FREQUENTLY ASKED QUESTIONS
ANSWERS TO OUR MOST COMMONLY ASKED QUESTIONS
How do I water my tree?
We recommend that you use ice to water the tree. Place one to two trays of ice every few days in the pot at the base of the tree.
Why is a live tree more expensive than a cut tree?
The price includes year round care by a Certified Arborist, delivery and pick-up. Maintaining a live tree requires more work to keep it alive and includes year round duties such as mulching, fertilization, pruning and watering.
Why can't we have the tree for longer than 30 days?
Trees become dormant in the winter in order to protect themselves. When spring arrives, the trees come out of dormancy. If a tree is in your home for a period longer than 30 days it may start to lose its cold hardiness. Putting the tree back outside after this occurs would be a shock to the tree and could cause damage to its buds. We do not want to harm our trees so we limit their time indoors to 30 days.
Does delivery and pick-up cost extra?
Delivery and pick-up are included in the price. However you can keep the tree if you wish!
How is the tree delivered?
We deliver the tree to the first entrance point to the provided address. Please note this delivery restriction. Although we do our best to make all our customers happy, please make any special arrangements needed if you live in an apartment and condo or need the tree taken up steps. We highly recommend that someone be home to receive the tree. The tree is heavy so please plan with this in mind and with other tips mentioned in this FAQ.
If for some reason no one is available to receive the tree, we will leave the tree on the porch or doorstep or the delivery will be re-scheduled and an additional delivery fee may apply.
How is the size of the tree measured?
The size of the tree is measured from the bottom of the pot to the tip of the tree. Please see diagram below.
What if I'm not available for the scheduled delivery time?
What kind of environment does an Xmastree require?
Is it difficult to maintain a living Christmas tree?
Basic Xmastree Care Instructions